Tuesday, June 12, 2018
It's a story about customer attitudes that's made the rounds so much we're not sure who originated it. Airline executive Donald Burr often gets the credit. But here's how it goes: If an airline customer opens his fold-down tray and finds a coffee stain crews missed in the between-flights cleanup, the customer is likely to begin questioning just how good a job the airline is doing on other, more important tasks.
What’s the point?
The University of Arkansas provides an example of why policies promoting ethical decisions on use of public resources are vital.
This story is only available from our archives.
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